Once you’ve been added to a shared mailbox (e.g. [email protected], [email protected], etc.) you should see that email on the left hand side of Outlook. You’ll be able to reply to emails from this inbox without a hiccup, but in order to create a new email and send it from this mailbox requires an extra step the first time.

Instructions

• Start a new email
• Do you see a From field?
  • If Yes:
  • If No:

<aside> <img src="/icons/info-alternate_gray.svg" alt="/icons/info-alternate_gray.svg" width="40px" /> Note you will have to select this shared mailbox from the From dropdown each time you send a new message. Even if you are in the mailbox of the shared email your personal email will be the default in the From Field.

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